Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
We aim to dispatch all orders within 48 hours of confirmation with the exception of Indian public holidays where it may take up to 72 hours.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
We are not responsible for any delays caused by extreme weather conditions, natural calamities and unavoidable circumstances.
We are unable to redirect orders once items have been dispatched.
All orders require a signature and proof of ID upon receipt of order.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
We make our best efforts to deliver each item in your order within 3 - 5 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.
While we shall endeavour to ship all items in your order together, this may not always be possible due to product characteristics, or availability. In the unlikely event that we are not able to deliver your complete order within 7 - 10 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our customer service team on +91 98694 35365 or email us at firstname.lastname@example.org, mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest (refer to Refund & Exchange Policy).
Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.